Privacy Policy

Effective Date: 30th August 2026

1. Introduction

Welcome to Qabule ("we", "us", "our"). Qabule is a digital platform designed to help individuals request personalised duʿās (supplications) and connect their requests with trusted scholars and religious practitioners who may perform supplications on their behalf.

We respect the trust placed in us when individuals share personal circumstances, hopes, challenges, and prayer intentions. We are committed to handling all information submitted through our platform responsibly, respectfully, and securely.

This Privacy Policy explains how we collect, use, store, protect, and process your personal information when you use the Qabule website, applications, and related services. By using Qabule, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

To provide our services effectively, we may collect the following categories of information:

2.1 Personal Information

When you create an account, submit a request, or contact us, we may collect:

• Full name and Preferred name

• Email address and Telephone number

• Account information

• Country/location information

• Communication preferences

2.2 Duʿāʾ Request Information

To facilitate your requested duʿāʾ, you may voluntarily provide information including:

• The reason for your request

• Personal circumstances

• Names of individuals you wish included in the duʿāʾ

• Family-related information

• Health-related circumstances

• Personal challenges or concerns

• Any additional notes you choose to provide

We recognise that some duʿāʾ requests may contain information that could be sensitive or personal in nature. Such information is handled with additional care and is only used for the purpose of facilitating your requested service.

2.3 Audio Confirmation Recordings

As part of our service, scholars may provide audio recordings confirming completion of requested duʿās. These recordings may contain:

• The scholar's voice

• Recitation or supplication content

• References to your submitted request where applicable

Audio recordings are processed to:

• Provide confirmation that your requested service has been completed

• Maintain service quality

• Provide customer reassurance

• Maintain service records

By submitting a request through Qabule, you acknowledge and agree that audio confirmation recordings may be created, stored, and processed as part of the service delivery process.

3. How We Use Your Information

We use your information only for legitimate business and service purposes, including:

3.1 Providing Requested Services

• Process your duʿāʾ request

• Allocate requests to suitable scholars

• Communicate relevant information required for completion

• Provide audio confirmation after completion

3.2 Customer Communication

• Confirm orders

• Provide service updates

• Send completion notifications

• Respond to enquiries and provide customer support

3.3 Platform Improvement

• Improve website functionality

• Analyse service performance

• Improve customer experience

• Prevent fraud and misuse

3.4 Legal and Regulatory Requirements

• Meet legal obligations

• Maintain financial records

• Resolve disputes

• Protect our rights and the security of our platform

4. Sharing Your Information

We do not sell, rent, or trade your personal information. Your information may only be shared where necessary to provide the service or meet legal obligations.

4.1 Trusted Scholars

To complete your requested duʿāʾ, selected information may be shared with assigned scholars, including:

• Your name (where provided)

• Your duʿāʾ request details

• Relevant information needed to complete the request

Scholars are expected to treat all requests with respect, confidentiality, and professionalism.

4.2 Service Providers

We may share limited information with trusted providers who support our operations, including:

• Payment processors

• Website hosting providers

• Email communication providers

• Security and technology providers

These providers are only permitted to process information required to provide their services.

4.3 Legal Disclosure

We may disclose information where required by:

• Applicable law

• Court orders

• Government authorities and regulatory requirements

5. Audio Recording Ownership and Usage Rights

5.1 Audio Recordings Created Through Qabule

Audio recordings provided through Qabule as proof of completed services form part of the Qabule service experience. Unless otherwise stated, Qabule retains ownership and control of the platform-generated audio recordings, including associated digital files and service records. Users receive a personal, limited, non-transferable right to access and listen to recordings provided for their individual request.

5.2 Permitted Use

Users may:

• Listen to recordings for personal and spiritual purposes

• Store recordings for personal use

Users may not:

• Sell recordings

• Commercially distribute recordings

• Modify recordings misleadingly

• Present recordings as their own created content

5.3 Future Use of Recordings

Qabule may use anonymised or appropriately authorised recordings, excerpts, or related content for platform improvement, quality assurance, service demonstrations, or educational/promotional purposes.

Where identifiable personal information is involved, additional consent may be requested where required by applicable law.

6. Payment Information

Payments are processed securely through recognised third-party payment providers. Qabule does not store:

• Full payment card details

• Security codes

• Banking passwords

Payment information is handled directly by secure payment providers according to their own privacy policies and security standards.

7. Data Security

We take reasonable technical and organisational measures to protect your information, including secure website connections, access controls, password protection, restricted staff access, and secure data storage practices.

However, no online platform can guarantee absolute security. Users acknowledge that information transmitted online carries inherent risks.

8. Confidentiality of Duʿāʾ Requests

We understand that many requests submitted through Qabule may relate to personal, family, financial, health, or emotional matters. We aim to maintain confidentiality by:

• Limiting access to authorised personnel

• Sharing only information required for service completion

• Handling requests respectfully

However, users should avoid submitting information they do not wish to share with authorised scholars involved in completing their request.

9. Cookies and Tracking Technologies

Qabule may use cookies and similar technologies to maintain website functionality, remember user preferences, improve performance, and understand website usage.

Users may control cookie preferences through their browser settings.

10. Data Retention

We retain information only for as long as necessary for providing requested services, maintaining customer records, legal and accounting requirements, resolving disputes, and improving our services.

Where information is no longer required, it may be securely deleted or anonymised.

11. Your Rights

Depending on applicable laws, you may have rights including:

• Access: Request details of personal information we hold about you.

• Correction: Request inaccurate information to be updated.

• Deletion: Request deletion of personal information where legally permitted.

• Restriction & Consent: Request limits on processing or withdraw consent where applicable.

To exercise your rights, please contact us at support@qabule.com.

12. International Users

Qabule may provide services to customers worldwide. Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are applied.

13. Children's Information

Qabule is not intended for children to create accounts independently. If a parent or guardian submits a request involving a child, they confirm that they have appropriate authority to provide that information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, legal requirements, or technology improvements.

The latest version will always be available on our website.

15. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Qabule Global Services
Email: support@qabule.com
Website: www.qabule.com